Rules of Procedure
1. The “EL SILENCIO Glamping Eco Hotel” will provide lodging to the “Guest” under the conditions agreed upon by the parties. 2. The room will be delivered properly furnished, in perfect conditions of use and hygiene. 3. The “EL SILENCIO Glamping Eco Hotel” is obliged to manage the cleaning of said room. 4. The guest declares that he or she is aware of the accommodation rate and is obliged to pay its full value through PayU, transfer or PayPal. Cancellation and refund policy: For cancellation of the service requested with a period of TEN (10) or more calendar days, prior to the established start date, a penalty will be applied by the client, equivalent to one hundred percent (100%) of the amount paid to date; II) If the client cancels the service between 10 days or less prior to the start date of the service, they will lose one hundred percent (100%) of the paid value of the service; III) If the client cancels the service during the course of their stay, they will lose one hundred percent (100%) of the value paid. IV) If the “EL SILENCIO Glamping Eco Hotel” accepts a date modification, this will have an additional charge of $150,000 for an administrative fee. 5. Partial use of the accommodation day causes payment of the full rate. For the rooms Check in is at 3:00 p.m. and Check out: 12:00 a.m. 6. The guest must have appropriate conduct in the facilities and with the staff that offers the service in the Establishment. 7. The guest admits that the practice of sports, physical exercises, use of tools and in general any activity that involves a physical risk is under his/her responsibility, therefore, he/she exempts the “Eco hotel glamping EL SILENCIO” from said circumstances and consequences and undertakes to comply with the regulations and the code of conduct for guests, the guest must accept these suggestions: The user must review, before and during the delivery of the room with mesh, the policies to be able to use it, they must have read this sheet technical information to the user and signed the certificate of responsibility. The user must listen carefully to the technical safety information talk on the use of the meshes. The user must be in optimal physical and mental condition and not have any health restrictions that prevent them from safely using the meshes installed in the rooms. The use of the mesh is prohibited for people who are pregnant or have any other special condition that may put their health at risk. The mesh can only be used by a maximum of 2 people (maximum weight 300kg). The user will use the mesh appropriately, entering it crawling or kneeling, will not adopt positions or activities that put its integrity at risk, including standing on the mesh, jumping or running, entering the mesh by a jump. The mesh is designed for rest, it should not be used for different activities. It is recommended to use sunscreen. It is prohibited to consume food or drinks while using the mesh, DO NOT consume drinks in glass containers. DO NOT consume liquor or psychoactive substances before and during the use of the tights. It is not recommended to carry video equipment, photography or other objects in your hands or pockets while using the mesh, if carried it will be at the user's own risk. You are here, to recharge your natural energy! We invite you to enjoy it. Keep in mind that the use of music is not allowed. Disconnect, you will live an unparalleled experience! From the moment you enter you will be part of a natural landscape that must be cared for. Food waste, packaging, etc. They cannot be thrown from the mesh. It is not allowed to show any part of the body outside the limits of the base of the mesh. Do not use the mesh and the jacuzzi in case of rain or storm. 8. Guests are not allowed to visit the hotel. 9. The guest agrees to comply with all the provisions of Law 1335 of 2009, through which Law 679 of 2001/Resolution 3840 of 2009 is added and strengthened, which adopts measures to counteract and prevent sexual exploitation. of boys, girls and adolescents in tourism activity. Therefore, during your stay you must respect and maintain an attitude that does not threaten the physical or psychological integrity of the minors present in the accommodation. In case of non-compliance, the necessary measures stipulated by law will be adopted and you will assume the established sanctions and penalties. by the Colombian state. 10. The guest undertakes to have appropriate conduct with the environment, therefore, they must take into account that according to law 599 of 2000, the commercialization of wild flora and fauna is illegal and according to law 63 of 1986, commercialization is prohibited. of cultural property, in case of non-compliance it will assume the legal consequences that may arise. Law 103 of 1931 which promotes the conservation of archaeological monuments and/or cultural heritage of our region. Law 17 of 1981 subject to the liability regime that regulates the protection of flora and fauna of our region. 11. The guest assumes and is responsible for all material damage, loss of linen, objects of decoration of the accommodation and damages caused by his companions, the amount must be paid by the guest in cash or card. 12. The establishment complies with the requirements of Decree 4000 of 2004 Regarding the Control of Foreigners. 13. The Establishment complies with the requirements of Anti-Tobacco Law 1335 of 2009, which is why smoking tobacco or any other substance is prohibited within the room's own facilities. The guest must smoke outside the room in places permitted for smoking. Do it in the hotel or outside of it. 14. It is the obligation of the “EL SILENCIO Glamping Eco Hotel”: Not to block in any way the use of the correctly reserved room; having as an exception only for carrying out repairs that are urgent and essential. Guarantee the use of said room, during the period of time agreed in the contract. Issue the corresponding receipts for payment of the services agreed in this contract. Both parties undertake to comply with all other obligations established by the Commercial Code and consumer law. 15. The obligations of the “Guest” are: Pay the remuneration stipulated in this contract. Use the room only as lodging. Refraining from using this or any common area of the establishment to hold meetings or parties not authorized by the administration. Not grant the use of the room rented in this contract, in whole or in part, to another person or persons; Notify the receptionist of any damage that occurs, and he or she will be responsible for any damage caused by his or her omission. Preserve and return the room in good condition, just as you received it; Comply with previously established schedules and internal regulations. 16. The Establishment is obliged to carry out the necessary repairs that do not involve damage caused by the “Guest”. 17. Any object or article left by the guest in the rooms will be kept stored for a time limit of one (1) month. If the guest contacts the Establishment, the forgotten items will be sent cash on delivery as long as they are not high-value technological items. 18. All information provided by the guest is governed by Law 1581 of 2012, its regulatory decrees and other regulations that complement it with respect to data protection. 19. An entry key will be given to the room, the guest will be responsible for this, in case of loss they must report it to the administration, which will proceed to collect the value of the lost lock. 20. Pets are not allowed per staying guest. NOTE: The establishment does NOT have rooms for disabled people as regulated, work is being done to prepare one to include our services for this population TERMS AND CONDITIONS EL SILENCIO, Santa Rosa de Cabal Risaralda - Colombia. This document constitutes a Contract through which the provision of services by “Eco hotel glamping EL SILENCIO” to its USERS will be regulated and which in any case will be integrated with the offers included in the website WWW.ESELSILENCIO.COM. Consequently, this document establishes the general conditions of execution of the services offered and contracted by THE PROVIDERS that are specified in the offers selected by them. 2.1 ACCEPTANCE OF TERMS AND CONDITIONS BY THE POLICYHOLDER. By accessing the website and/or any of the services offered by “Eco hotel glamping EL SILENCIO”, it will be considered that THE USER is fully aware of the content of the offers made by EL SILENCIO and that he knows and is well informed of the conditions. of time, manner and place of each of them at the time of requesting the service. If in doubt, you must contact EL SILENCIO prior to taking any service, by email, since once the service is reserved, it cannot be canceled or modified unless the exceptions described below apply. Once the provision of the service is accepted by EL SILENCIO, it will be up to the latter, exclusively, to interpret the content of the offers presented on the website with the support of explanatory communications sent at any time to the respective CUSTOMER. In any case, THE TAKER declares to expressly accept any contract through which EL SILENCIO decides to regulate these terms and conditions. By accepting these Terms and Conditions, it is presumed that THE USER is aware of the level of risk involved in the activities offered by EL SILENCIO and that they are freely accepted by THE USER, who assumes full responsibility for any damage caused to himself or herself. third parties during the execution of said activities. 2.2 REQUIREMENTS THAT THE SERVICE PROVIDER MUST MEET. TAKEERS who are not over 18 years of age must be accompanied by their parents, who will sign all documents on their behalf or by a responsible adult duly authorized in writing by the guardian. Likewise, TAKERS must present the licenses/courses/certifications/permits/medical declarations or any suitable document that certifies their experience, aptitude and capacity to take and participate in the services acquired from EL SILENCIO in accordance with the table included at the end of these Terms and Conditions. However, EL SILENCIO will require the POLICYHOLDER to present information through the medical record that the POLICYHOLDER fills out before staying and certain documents to prove his or her medical condition and ability to access the services, it will be up to the POLICYHOLDER to present to EL SILENCIO any additional information that in your opinion is relevant to prove the fullness of your capabilities and any relevant medical condition. EL SILENCIO declares that the only source of information to which it will have access will be that provided exclusively by the TAKER, which will be presumed to be truthful, complete and timely at all times. The lack of truthful, complete and timely information will be considered grounds for exclusion of liability of “Eco hotel glamping EL SILENCIO” 2.3. SERVICES OFFERED THROUGH THE PAGE. To access any of the above services, THE USER must request the service of their choice from EL SILENCIO by completing and sending the service request forms established by EL SILENCIO on the website or by email, phone call or any means that allows EL SILENCIO to know the trip desired by the TAKER. For the purposes of this document, EL SILENCIO and EL SILENCIO will understand that there are two types of offers: STANDARD OFFERS: These are the offers offered by EL SILENCIO through its website and for which EL SILENCIO accepts the content and conditions expressly established in she. PERSONALIZED OFFERS – CUSTOMIZED ACCOMMODATION: These are offers that are specifically designed by EL SILENCIO for a specific interested CUSTOMER, and that exceed, modify or complement the standard offers. 2.4. RESERVATION OF SERVICES. To make a reservation for any service, the POLICYHOLDER must complete and send the “RESERVATION FORM” or other “FORMATS” established by EL SILENCIO on its website, which for all legal purposes, will be considered service orders in favor of EL SILENCE. The reservation of the service by the CUSTOMER will only be deemed perfected once EL SILENCIO accepts the service request sent by THE CUSTOMER. EL SILENCIO reserves the right not to accept service orders whose TAKER do not meet the requirements demanded by the company or when the service requested by THE TAKER exceeds in any way the capabilities of EL SILENCIO. 2.5.1 CANCELLATION OR RE-PLANNING OF THE SERVICE BY THE POLICYHOLDER. In the event of any modification or cancellation of the reservation by the TAKER, EL SILENCIO will apply the cancellation rules defined for each of the services, which will appear within the standard or adjusted offer. In the event that the cancellation conditions are not defined in the offers, the following rules will be applied subsidiarily: I) For cancellation of the service requested with a period of THIRTY (30) or more calendar days, in advance of the established start date, A penalty will be applied by the POLICYHOLDER, equivalent to ONE HUNDRED PERCENT (100%) of the value paid to date; II) If the POLICYHOLDER cancels the service between days 10 and 0 prior to the start date of the service, he or she will lose one hundred percent (100%) of the value paid for the service; III) If THE CUSTOMER cancels the service during its development, he/she will lose one hundred percent (100%) of the value paid. IV) If “Eco hotel glamping EL SILENCIO” accepts a date modification, this will have an additional charge of $150,000 for an administrative fee. EL SILENCIO will not be obliged to reimburse the TAKER any amount if, for reasons beyond EL SILENCIO, the TAKER does not show up on time on the day of his/her reservation or arrives later. Without prejudice to the foregoing, EL SILENCIO reserves the option of making any refunds it considers, in the event that the cancellation of the trip by the TAKER is due to personal reasons or force majeure. If the CUSTOMER cancels the service 16 or more days in advance, and wishes to postpone the date of the service, he or she may use the prior reservation for another service at any time, without losing the deposit. The new reservation will be subject to availability and the conditions given by EL SILENCIO and no refund will be made. 2.5.2. CANCELLATION AND/OR MODIFICATIONS OF THE TRIPS BY “Eco hotel glamping EL SILENCIO” BEFORE THE START OF THEM. In the event of a situation that is considered force majeure and/or unforeseeable event or act of a third party, EL SILENCIO may cancel any of the reservations, and must reimburse the CUSTOMER ONE HUNDRED PERCENT (100%) of the amount paid. EL SILENCIO will not be responsible for any expenses incurred by the TAKER. EL SILENCIO may modify in any way the offers published on the page, without prior notice, in the events in which situations beyond its control arise that require it, such as sudden alteration of the state of the roads, increase in costs. , weather conditions, and other external factors that could limit the services offered. You may also modify the offer in any way due to security situations that warrant it, prior to the start of the execution of the service or during its execution. This will not constitute non-compliance on the part of EL SILENCIO. In any case EL SILENCIO guarantees that the new conditions will maintain the standards initially offered. 2.5.3. CANCELLATION AND/OR MODIFICATIONS OF THE CONDITIONS OF THE TRIPS BY EL SILENCIO AFTER THEY STARTED. EL SILENCIO may cancel the service after its start and have the USER leave if the USER does not comply with the safety, use and behavior standards required in the EL SILENCIO facilities, or whenever the USER causes physical attacks. or psychological harm to other guests or third parties, or when his behavior is dangerous, reckless and/or represents a risk to him or the people accompanying him. In this case THE TAKER must compensate EL SILENCIO for the losses suffered and additional costs that arise, such as early return of equipment and vehicles, hotels, meals, etc. EL SILENCIO will not have to make any refund of the SERVICE payment to the CUSTOMER. EL SILENCIO may modify any of the conditions of execution of the contracted services whenever situations beyond its control arise that require it; including but not limited to: acts of civil disorder; including war, blockades, insurrections, riots, mass protests, and actions of military forces related to or in response to any act of civil disorder, acts, or lack of acts, of the Government and the Legislative and Judicial branches including laws, orders, regulations, decrees, sentences, judicial actions, regulations, renewal or confirmation of permits and licenses, which are carried out either by the Government or any Competent Authority regarding equipment rental activities or high-risk activities, epidemics, landslides , hurricanes, floods, avalanches, lightning, earthquakes, fire, tsunami, disaster in land, air, rail, river and maritime transportation, sudden alteration of the state of the roads, weather conditions and other external factors that could limit the services offered; without this reason constituting non-compliance on the part of EL SILENCIO. In any case, EL SILENCIO guarantees that the new conditions will maintain, to the extent possible, the standards initially offered and if it becomes necessary to cancel the trip, EL SILENCIO is not obliged to refund the payment for the service. 2.6. PRICE, DEPOSIT AND FINAL PAYMENT. Once the purchase request has been completed and sent by the TAKER and accepted by EL SILENCIO, the TAKER will be obliged to pay the agreed price for the particular service selected or the price sent by EL SILENCIO if it is a trip tailored to the customer. client, with an adjusted offer. The price of the service will be the one confirmed by email to the CUSTOMER by EL SILENCIO when it is an adjusted offer, or the one published on the EL SILENCIO website for standard offers. In the case of adjusted offers, the price must be paid within ten (10) days following acceptance by EL SILENCIO and the sending of the price confirmation, through a minimum deposit required by EL SILENCIO that will vary for each service. in particular. The percentage of the payment that constitutes the deposit entitles the POLICYHOLDER to have their quota in the service respected and will be taken into account as an advance payment of the same. The balance payment must be paid in one or several installments according to the conditions defined in the selected offer. THE SILENCE will reserve the right to cancel the reservation and charge a fine equivalent to the deposit, in the event that the CUSTOMER does not make one or more payments in a timely manner. In the case of standard offers, the prices displayed on the page are for reference, so they may vary if EL SILENCIO requires it in order to satisfy the needs of the CUSTOMER, all of which will be done with prior notice. . In all the cases raised, the total payment for the SERVICE must always be paid before the TRIP OR SERVICE begins, unless EL SILENCIO has expressly agreed on a different period with the CUSTOMER. 2.6.1. INCLUSIONS IN PRICES OF SERVICES. The price paid by EL TOMADOR to EL SILENCIO for the selected services will comprise solely and exclusively those activities expressly related to the standard and/or adjusted offer, effectively accepted by EL SILENCIO, as well as all those complementary services that are reasonably required to its effective execution under the service standards of EL SILENCIO. 2.6.2. INCLUSION OF VEHICLES AND/OR EQUIPMENT IN THE SERVICES. If a service is contracted that requires a vehicle and/or equipment that requires a license for its operation, the USER must have a valid license for the type of vehicle and/or activity to operate it; which must be current and homologable in Colombia. EL SILENCIO may refuse to allow the CUSTOMER to take the contracted service if he or she does not carry the applicable license, proceeding to cancel the service for that CUSTOMER, without being responsible for the costs derived from that cancellation, and without being obliged to return any portion. of the price paid. The vehicles and/or equipment used during trips may vary. The photographs of the vehicles and/or equipment published may differ from those that will be delivered to the TAKER but maintaining their usefulness. At the time of delivery of the vehicle and/or equipment, THE POLICYHOLDER must constitute a coverage deposit equivalent to the insurance deductible of the vehicle and/or equipment if any, on which a voucher will be issued by EL SILENCIO where EL SILENCIO reserves the right to adjust the amount of the deposit contained in the voucher as well as the deductible without prior notice. This deposit will be refunded upon return of the vehicle or equipment in the same condition in which it was delivered. In the event that a vehicle and/or equipment required for the POLICY'S participation in the service is damaged for reasons beyond the control of EL SILENCIO, it will make its best effort to replace it. However, if said vehicle and/or equipment cannot be replaced, it will be understood that EL SILENCIO will not be obliged to make its replacement. In the event that THE TAKER cannot continue using the vehicle and/or equipment during the service, he/she must inform EL SILENCI of this situation, and THE TAKER must assume all costs derived from the transportation of the vehicle and/or equipment. 2.6.3. VEHICLE AND/OR OWN EQUIPMENT. THE POLICYHOLDER may access the services offered by EL SILENCIO with a vehicle and/or equipment of his or her property as stated in the purchase order, as long as it complies with all the requirements established for the vehicles and/or equipment rented in the trips offered. Likewise, THE POLICY PARTICIPANT who participates in any of the trips will be obliged to comply with all the obligations established in these TERMS AND CONDITIONS except for that corresponding to the payment of the cost of renting the vehicle and/or equipment. EL SILENCIO will not be responsible for damage or theft of said vehicles and/or equipment or for accidents suffered by THE TAKER through the use of them during trips. EL SILENCIO will presume that the equipment and vehicles owned or possessed by the USERS have been subject to preventive and corrective maintenance in the appropriate periods according to the manufacturer's manuals. If the equipment and/or vehicles have not been subject to periodic inspections or adjustments, the equipment may not be used during service. In the event that non-certified or properly maintained equipment is used and damage is caused as a result, the responsibility that arises will be the responsibility of the USER. 2.7.1 PRICE EXCLUSIONS. Those aspects that are not expressly included in the standard offer that appears in what the service includes within the Internet page or that adjusted offer that is accepted by EL SILENCIO and that has been sent to the website will not be included in the price of the services. TAKER. Nor will it include personal belongings, personal travel expenses, traffic fines, rental of vehicles and/or equipment other than those provided within the trip, among others. 2.7.2. LUGGAGE, AUTOMOBILES AND OTHER PERSONAL OBJECTS. EL SILENCIO will not be responsible at any time for the loss of luggage, personal objects inside vehicles, damage or loss of vehicles or loss of any personal objects of the TAKER and/or his companion if it is the case that they are presented inside or outside. of the EL SILENCIO facilities. It is recommended to create a policy to insure luggage, automobiles or other items. The TAKER may request that a person from the EL SILENCIO team guard valuable objects of his or her companions, if this is not done EL SILENCIO will not be liable for damages or losses thereof. 2.7.3. OWNERSHIP OF MULTIMEDIA MATERIAL. The photographs, videos, as well as any other material produced by EL SILENCIO during the accommodation or the activities carried out, are its sole property, as are the economic and moral rights over it. BUBBLESKY may use such material for any purpose, at its discretion, without limitation and without the need to obtain permission from the TAKERS appearing in the material. 2.8. WAY TO PAY. Payments made to EL SILENCIO must be made through the payment methods enabled on the website or through the means specified by EL SILENCIO to the CUSTOMER. 2.9. VALID DOCUMENTATION REQUIRED. EL SILENCIO assumes that THE TAKER is aware and aware of the fact that to travel in Colombia and taking into account the requirements of EL SILENCIO, he must have the required documents, such as visa, vaccines, certificates, among others. EL SILENCIO expressly declares that the TAKER will be solely responsible for complying with the presentation of the documents required by him at any time, as well as for the consequences entailed by any related non-compliance. 2.10. RESPONSIBILITY. EL SILENCIO will be responsible for providing the services offered on its website or those agreed upon between it and the TAKER, limiting its scope to that published on its Internet page at the time of perfection. EL SILENCIO will not be responsible if these conditions must be modified without prior notice by EL SILENCIO in case of force majeure circumstances or fortuitous event. THE TAKER will be responsible to EL SILENCIO for the payment of the price of the service they choose, as well as for all damages caused during the same to third parties, those that may affect their good name and commercial reputation, for damages and bodily injuries or death. suffered during the service whenever they result from efficient causes beyond EL SILENCIO, for those traffic accidents and damages to third parties that occur as a consequence of the services taken as long as they do not come from force majeure, fortuitous event or fault of the company. victim. THE SERVICE TAKER will be responsible to EL SILENCIO for any damage that he or his companion causes at EL SILENCIO, to equipment, rooms, outdoor spaces, damage to other guests, employer or third parties. THE POLICYHOLDER accepts that he will be exclusively responsible for the payment of all damages and/or losses caused to himself, his family members, his heirs, third parties and in general to any person during the validity and execution of these TERMS AND CONDITIONS, releasing EL SILENCIO from the duty of supervision that THE TAKER has towards his dependents or those responsible for the minor who participates in any of the trips. EL SILENCIO will not ensure the safety of the TAKER, the loss of luggage or any personal effects of the TAKER and/or their companions. EL SILENCIO will only be responsible for those acts derived from fraud and/or serious negligence. Whenever EL SILENCIO acts towards the TAKER as a marketer of a service operated by an affiliated third party, it will be responsible to the TAKER: (i) for guaranteeing the existence and provision of the service based on the information previously provided on its website. Internet, in accordance with its standards and the information delivered to EL SILENCIO; (ii) to transmit to the POLICYHOLDER, in a clear, concise and complete manner, the relevant information so that he knows the characteristics of the service(s) that must be operated by the third party provider and about which EL SILENCIO presumes its truthfulness; (iii) Receive and process any complaint or claim that THE POLICYHOLDER presents towards the affiliated third party; (iv) to transmit to the CUSTOMER, in a clear, concise and complete manner, the relevant information so that he or she knows the characteristics of the service(s) that he or she wishes to acquire; (v) remain available to the POLICYHOLDER to attend to and resolve any questions or inconveniences that may arise related to the provision of the service and prior to the signing of the contract between the POLICYHOLDER and the affiliated third party; (vi) provide permanent support to the CUSTOMER, through appropriate means, providing advice related to the services of affiliated third parties until the moment of signing the contract; (vii) ensure that the contract or binding agreement is signed between THE POLICYHOLDER and the affiliated third party; (viii) guarantee the good condition and functioning of the equipment used, such as, but not understood to be the only ones: airplanes, small planes, buses, minivans, land transportation, bicycles, motorcycles, boats, boats, among others. EL SILENCIO will not be responsible for any falsehood or inaccuracy in the information provided by the third-party provider or for any incident of any kind that occurs under the contract or that is directly or indirectly related to its execution. If EL SILENCIO were to accompany the TAKER to any of the services provided by the third-party provider, this will not be considered an assumption of responsibility under any circumstances. Based on the above, it is understood that THE TAKER accepts the waiver that EL SILENCIO expressly makes in the terms described above. THE POLICYHOLDER will be responsible for informing EL SILENCIO in a timely manner and in writing of any incident, complaint or suggestion that arises regarding the third-party provider. In the event that EL SILENCIO acts as a commercial agent for products from third-party providers of travel and adventure travel services, it will be responsible to the CUSTOMER: (i) to inform of the existence and characteristics of the service(s) offered by the third-party provider based on the information previously provided by it to EL SILENCIO and about which EL SILENCIO presumes its veracity; (ii) To contact the third-party provider and the interested POLICYHOLDER; (iii) to transmit to the POLICYHOLDER, in a clear, concise and complete manner, any additional information that the POLICYHOLDER may require about the service provided by the third-party provider; (iii) to keep the POLICYHOLDER and the third-party provider informed of any situation that could affect the signing of the contract or its correct execution; (iv) to resolve to the CUSTOMER any doubt that with its knowledge it could resolve in relation to the products of third party suppliers; (v) provide collaboration so that the contract or binding agreement is signed between THE CUSTOMER and the third-party provider. 2.11. RISK. THE POLICYHOLDER is aware of the risks and consequences of participating in the activities offered by EL SILENCIO in its facilities and the risks involved in staying at EL SILENCIO, an outdoor place. That in addition to the existing risks, some of the activities that will be carried out during the course of the accommodation may be high risk, which includes certain risks of suffering damage without being limited to: physical, mental or cognitive damage caused by adverse weather conditions, development of the activity offered at high altitudes, traffic rules, heavy traffic or not, conditions of the routes or highways that require being taken, among others. Likewise, risks may arise derived from the remote location in which the service is performed and that prevent timely medical assistance and other benefits that are accessible in populated places. Situations of insecurity, theft, robbery, among others, may also arise. On EL SILENCIO trips that include the contracting by EL SILENCIO of air or land transportation, in which EL SILENCIO acts as a simple intermediary between the TAKER and the THIRD PARTY that provides the service, the TAKER when sending the reservation request understands and accepts the risks to which it is exposed and understands that EL SILENCIO will not be responsible for any damage caused to the TAKER, derived from, in others, accident, theft or any incident that occurs during the provision of such services. 2.12 CHECK IN AND CHECK OUT. The USER must respect the arrival and departure times of EL SILENCIO. The time of entering the room (check-in) is set at 3:00 p.m. on the day of arrival and the time of departure (check-out) is at 12:00 for the rooms (cabins); After that time, EL SILENCIO will have the right to make an extra charge according to the current rate, in the STANDARD offer. 2.13 INTERNAL REGULATIONS. The USER undertakes to comply with all the articles of the INTERNAL REGULATIONS, which are available at the reception of EL SILENCIO and published at www.eselsilencio.com. If not, the USER understands that the USER will immediately cancel the accommodation service and must leave the facilities of EL SILENCIO, without any type of refund. DATA PRIVACY POLICY LAW FOR THE PROTECTION OF MINORS BUBBLESKY, is subject to the liability regime established by Law 300 of 1996 and Decrees 1075 of 1997. It is also committed to complying with articles 16 and 17 of Law 679 of 2001, which regulate the protection of minors against exploitation and sexual violence. ADDITIONAL NOTES 5.1. EL SILENCIO is subject to Law 17 of 1981 on the protection of flora and fauna. 5.2. At EL SILENCIO, we enforce the requirements of Decree 4000 of 2004 Regarding the Control of Foreigners. 5.3. We are subject to Law 1335 of 2009 Anti-Tobacco; and we are committed to non-discrimination and exclusion of vulnerable populations and the special requirements for the protection of personal data of minors (children and adolescents), and adults, as explained in point 2 of this document, as as governed by law.1. The “EL SILENCIO Glamping Eco Hotel” will provide lodging to the “Guest” under the conditions agreed upon by the parties 2. The room will be delivered properly furnished, in perfect conditions of use and hygiene. 3. The “EL SILENCIO Glamping Eco Hotel” is obliged to manage the cleaning of said room. 4. The guest declares that he or she is aware of the accommodation rate and is obliged to pay its full value through PayU, transfer or PayPal. Cancellation and refund policy: For cancellation of the service requested with a period of TEN (10) or more calendar days, prior to the established start date, a penalty will be applied by the client, equivalent to one hundred percent (100%) of the amount paid to date; II) If the client cancels the service between 10 days or less prior to the start date of the service, they will lose one hundred percent (100%) of the paid value of the service; III) If the client cancels the service during the course of their stay, they will lose one hundred percent (100%) of the value paid. IV) If the “EL SILENCIO Glamping Eco Hotel” accepts a date modification, this will have an additional charge of $150,000 for an administrative fee. 5. Partial use of the accommodation day causes payment of the full rate. For the rooms Check in is at 3:00 p.m. and Check out: 12:00 a.m. 6. The guest must have appropriate conduct in the facilities and with the staff that offers the service in the Establishment. 7. The guest admits that the practice of sports, physical exercises, use of tools and in general any activity that involves a physical risk is under his/her responsibility, therefore, he/she exempts the “Eco hotel glamping EL SILENCIO” from said circumstances and consequences and undertakes to comply with the regulations and the code of conduct for guests, the guest must accept these suggestions: The user must review, before and during the delivery of the room with mesh, the policies to be able to use it, they must have read this sheet technical information to the user and signed the certificate of responsibility. The user must listen carefully to the technical safety information talk on the use of the meshes. The user must be in optimal physical and mental condition and not have any health restrictions that prevent them from safely using the meshes installed in the rooms. The use of the mesh is prohibited for people who are pregnant or have any other special condition that may put their health at risk. The mesh can only be used by a maximum of 2 people (maximum weight 300kg). The user will use the mesh appropriately, entering it crawling or kneeling, will not adopt positions or activities that put its integrity at risk, including standing on the mesh, jumping or running, entering the mesh by a jump. The mesh is designed for rest, it should not be used for different activities. It is recommended to use sunscreen. It is prohibited to consume food or drinks while using the mesh, DO NOT consume drinks in glass containers. DO NOT consume liquor or psychoactive substances before and during the use of the tights. It is not recommended to carry video equipment, photography or other objects in your hands or pockets while using the mesh, if carried it will be at the user's own risk. You are here, to recharge your natural energy! We invite you to enjoy it. Keep in mind that the use of music is not allowed. Disconnect, you will live an unparalleled experience! From the moment you enter you will be part of a natural landscape that must be cared for. Food waste, packaging, etc. They cannot be thrown from the mesh. It is not allowed to show any part of the body outside the limits of the base of the mesh. Do not use the mesh and the jacuzzi in case of rain or storm. 8. Guests are not allowed to visit the hotel. 9. The guest agrees to comply with all the provisions of Law 1335 of 2009, through which Law 679 of 2001/Resolution 3840 of 2009 is added and strengthened, which adopts measures to counteract and prevent sexual exploitation. of boys, girls and adolescents in tourism activity. Therefore, during your stay you must respect and maintain an attitude that does not threaten the physical or psychological integrity of the minors present in the accommodation. In case of non-compliance, the necessary measures stipulated by law will be adopted and you will assume the established sanctions and penalties. by the Colombian state. 10. The guest undertakes to have appropriate conduct with the environment, therefore, they must take into account that according to law 599 of 2000, the commercialization of wild flora and fauna is illegal and according to law 63 of 1986, commercialization is prohibited. of cultural property, in case of non-compliance it will assume the legal consequences that may arise. Law 103 of 1931 which promotes the conservation of archaeological monuments and/or cultural heritage of our region. Law 17 of 1981 subject to the liability regime that regulates the protection of flora and fauna of our region. 11. The guest assumes and is responsible for all material damage, loss of linen, objects of decoration of the accommodation and damages caused by his companions, the amount must be paid by the guest in cash or card. 12. The establishment complies with the requirements of Decree 4000 of 2004 Regarding the Control of Foreigners. 13. The Establishment complies with the requirements of Anti-Tobacco Law 1335 of 2009, which is why smoking tobacco or any other substance is prohibited within the room's own facilities. The guest must smoke outside the room in places permitted for smoking. Do it in the hotel or outside of it. 14. It is the obligation of the “EL SILENCIO Glamping Eco Hotel”: Not to block in any way the use of the correctly reserved room; having as an exception only for carrying out repairs that are urgent and essential. Guarantee the use of said room, during the period of time agreed in the contract. Issue the corresponding receipts for payment of the services agreed in this contract. Both parties undertake to comply with all other obligations established by the Commercial Code and consumer law. 15. The obligations of the “Guest” are: Pay the remuneration stipulated in this contract. Use the room only as lodging. Refraining from using this or any common area of the establishment to hold meetings or parties not authorized by the administration. Not grant the use of the room rented in this contract, in whole or in part, to another person or persons; Notify the receptionist of any damage that occurs, and he or she will be responsible for any damage caused by his or her omission. Preserve and return the room in good condition, just as you received it; Comply with previously established schedules and internal regulations. 16. The Establishment is obliged to carry out the necessary repairs that do not involve damage caused by the “Guest”. 17. Any object or article left by the guest in the rooms will be kept stored for a time limit of one (1) month. If the guest contacts the Establishment, the forgotten items will be sent cash on delivery as long as they are not high-value technological items. 18. All information provided by the guest is governed by Law 1581 of 2012, its regulatory decrees and other regulations that complement it with respect to data protection. 19. An entry key will be given to the room, the guest will be responsible for this, in case of loss they must report it to the administration, which will proceed to collect the value of the lost lock. 20. Pets are not allowed per staying guest. NOTE: The establishment does NOT have rooms for disabled people as regulated, work is being done to prepare one to include our services for this population TERMS AND CONDITIONS EL SILENCIO, Santa Rosa de Cabal Risaralda - Colombia. This document constitutes a Contract through which the provision of services by “Eco hotel glamping EL SILENCIO” to its USERS will be regulated and which in any case will be integrated with the offers included in the website WWW.ESELSILENCIO.COM. Consequently, this document establishes the general conditions of execution of the services offered and contracted by THE PROVIDERS that are specified in the offers selected by them. 2.1 ACCEPTANCE OF TERMS AND CONDITIONS BY THE POLICYHOLDER. By accessing the website and/or any of the services offered by “Eco hotel glamping EL SILENCIO”, it will be considered that THE USER is fully aware of the content of the offers made by EL SILENCIO and that he knows and is well informed of the conditions. of time, manner and place of each of them at the time of requesting the service. If in doubt, you must contact EL SILENCIO prior to taking any service, by email, since once the service is reserved, it cannot be canceled or modified unless the exceptions described below apply. Once the provision of the service is accepted by EL SILENCIO, it will be up to the latter, exclusively, to interpret the content of the offers presented on the website with the support of explanatory communications sent at any time to the respective CUSTOMER. In any case, THE TAKER declares to expressly accept any contract through which EL SILENCIO decides to regulate these terms and conditions. By accepting these Terms and Conditions, it is presumed that THE USER is aware of the level of risk involved in the activities offered by EL SILENCIO and that they are freely accepted by THE USER, who assumes full responsibility for any damage caused to himself or herself. third parties during the execution of said activities. 2.2 REQUIREMENTS THAT THE SERVICE PROVIDER MUST MEET. TAKEERS who are not over 18 years of age must be accompanied by their parents, who will sign all documents on their behalf or by a responsible adult duly authorized in writing by the guardian. Likewise, TAKERS must present the licenses/courses/certifications/permits/medical declarations or any suitable document that certifies their experience, aptitude and capacity to take and participate in the services acquired from EL SILENCIO in accordance with the table included at the end of these Terms and Conditions. However, EL SILENCIO will require the POLICYHOLDER to present information through the medical record that the POLICYHOLDER fills out before staying and certain documents to prove his or her medical condition and ability to access the services, it will be up to the POLICYHOLDER to present to EL SILENCIO any additional information that in your opinion is relevant to prove the fullness of your capabilities and any relevant medical condition. EL SILENCIO declares that the only source of information to which it will have access will be that provided exclusively by the TAKER, which will be presumed to be truthful, complete and timely at all times. The lack of truthful, complete and timely information will be considered grounds for exclusion of liability of “Eco hotel glamping EL SILENCIO” 2.3. SERVICES OFFERED THROUGH THE PAGE. To access any of the above services, THE USER must request the service of their choice from EL SILENCIO by completing and sending the service request forms established by EL SILENCIO on the website or by email, phone call or any means that allows EL SILENCIO to know the trip desired by the TAKER. For the purposes of this document, EL SILENCIO and EL SILENCIO will understand that there are two types of offers: STANDARD OFFERS: These are the offers offered by EL SILENCIO through its website and for which EL SILENCIO accepts the content and conditions expressly established in she. PERSONALIZED OFFERS – CUSTOMIZED ACCOMMODATION: These are offers that are specifically designed by EL SILENCIO for a specific interested CUSTOMER, and that exceed, modify or complement the standard offers. 2.4. RESERVATION OF SERVICES. To make a reservation for any service, the POLICYHOLDER must complete and send the “RESERVATION FORM” or other “FORMATS” established by EL SILENCIO on its website, which for all legal purposes, will be considered service orders in favor of EL SILENCE. The reservation of the service by the CUSTOMER will only be deemed perfected once EL SILENCIO accepts the service request sent by THE CUSTOMER. EL SILENCIO reserves the right not to accept service orders whose TAKER do not meet the requirements demanded by the company or when the service requested by THE TAKER exceeds in any way the capabilities of EL SILENCIO. 2.5.1 CANCELLATION OR RE-PLANNING OF THE SERVICE BY THE POLICYHOLDER. In the event of any modification or cancellation of the reservation by the TAKER, EL SILENCIO will apply the cancellation rules defined for each of the services, which will appear within the standard or adjusted offer. In the event that the cancellation conditions are not defined in the offers, the following rules will be applied subsidiarily: I) For cancellation of the service requested with a period of THIRTY (30) or more calendar days, prior to the established start date, the A penalty will be applied by the POLICYHOLDER, equivalent to ONE HUNDRED PERCENT (100%) of the value paid to date; II) If the POLICYHOLDER cancels the service between days 10 and 0 prior to the start date of the service, he or she will lose one hundred percent (100%) of the value paid for the service; III) If THE CUSTOMER cancels the service during its development, he/she will lose one hundred percent (100%) of the value paid. IV) If “Eco hotel glamping EL SILENCIO” accepts a date modification, this will have an additional charge of $150,000 for an administrative fee. EL SILENCIO will not be obliged to reimburse the TAKER any amount if, for reasons beyond EL SILENCIO, the TAKER does not show up on time on the day of his/her reservation or arrives later. Without prejudice to the foregoing, EL SILENCIO reserves the option of making any refunds it considers, in the event that the cancellation of the trip by the TAKER is due to personal reasons or force majeure. If the CUSTOMER cancels the service 16 or more days in advance, and wishes to postpone the date of the service, he or she may use the prior reservation for another service at any time, without losing the deposit. The new reservation will be subject to availability and the conditions given by EL SILENCIO and no refund will be made. 2.5.2. CANCELLATION AND/OR MODIFICATIONS OF THE TRIPS BY “Eco hotel glamping EL SILENCIO” BEFORE THE START OF THEM. In the event of a situation that is considered force majeure and/or unforeseeable event or act of a third party, EL SILENCIO may cancel any of the reservations, and must reimburse the CUSTOMER ONE HUNDRED PERCENT (100%) of the amount paid. EL SILENCIO will not be responsible for any expenses incurred by the TAKER. EL SILENCIO may modify in any way the offers published on the page, without prior notice, in the events in which situations beyond its control arise that require it, such as sudden alteration of the state of the roads, increase in costs. , weather conditions, and other external factors that could limit the services offered. You may also modify the offer in any way due to security situations that warrant it, prior to the start of the execution of the service or during its execution. This will not constitute non-compliance on the part of EL SILENCIO. In any case EL SILENCIO guarantees that the new conditions will maintain the standards initially offered. 2.5.3. CANCELLATION AND/OR MODIFICATIONS OF THE CONDITIONS OF THE TRIPS BY EL SILENCIO AFTER THEY STARTED. EL SILENCIO may cancel the service after its start and have the USER leave if the USER does not comply with the safety, use and behavior standards required in the EL SILENCIO facilities, or whenever the USER causes physical attacks. or psychological harm to other guests or third parties, or when his behavior is dangerous, reckless and/or represents a risk to him or the people accompanying him. In this case THE TAKER must compensate EL SILENCIO for the losses suffered and additional costs that arise, such as early return of equipment and vehicles, hotels, meals, etc. EL SILENCIO will not have to make any refund of the SERVICE payment to the CUSTOMER. EL SILENCIO may modify any of the conditions of execution of the contracted services whenever situations beyond its control arise that require it; including but not limited to: acts of civil disorder; including war, blockades, insurrections, riots, mass protests, and actions of military forces related to or in response to any act of civil disorder, acts, or lack of acts, of the Government and the Legislative and Judicial branches including laws, orders, regulations, decrees, sentences, judicial actions, regulations, renewal or confirmation of permits and licenses, which are carried out either by the Government or any Competent Authority regarding equipment rental activities or high-risk activities, epidemics, landslides , hurricanes, floods, avalanches, lightning, earthquakes, fire, tsunami, disaster in land, air, rail, river and maritime transportation, sudden alteration of the state of the roads, weather conditions and other external factors that could limit the services offered; without this reason constituting non-compliance on the part of EL SILENCIO. In any case, EL SILENCIO guarantees that the new conditions will maintain, to the extent possible, the standards initially offered and if it becomes necessary to cancel the trip, EL SILENCIO is not obliged to refund the payment for the service. 2.6. PRICE, DEPOSIT AND FINAL PAYMENT. Once the purchase request has been completed and sent by the TAKER and accepted by EL SILENCIO, the TAKER will be obliged to pay the agreed price for the particular service selected or the price sent by EL SILENCIO if it is a trip tailored to the customer. client, with an adjusted offer. The price of the service will be the one confirmed by email to the CUSTOMER by EL SILENCIO when it is an adjusted offer, or the one published on the EL SILENCIO website for standard offers. In the case of adjusted offers, the price must be paid within ten (10) days following acceptance by EL SILENCIO and the sending of the price confirmation, through a minimum deposit required by EL SILENCIO that will vary for each service. in particular. The percentage of the payment that constitutes the deposit entitles the POLICYHOLDER to have their quota in the service respected and will be taken into account as an advance payment of the same. The balance payment must be paid in one or several installments according to the conditions defined in the selected offer. THE SILENCE will reserve the right to cancel the reservation and charge a fine equivalent to the deposit, in the event that the CUSTOMER does not make one or more payments in a timely manner. In the case of standard offers, the prices displayed on the page are for reference, so they may vary if EL SILENCIO requires it in order to satisfy the needs of the CUSTOMER, all of which will be done with prior notice. . In all the cases raised, the total payment for the SERVICE must always be paid before the TRIP OR SERVICE begins, unless EL SILENCIO has expressly agreed on a different period with the CUSTOMER. 2.6.1. INCLUSIONS IN PRICES OF SERVICES. The price paid by EL TOMADOR to EL SILENCIO for the selected services will comprise solely and exclusively those activities expressly related to the standard and/or adjusted offer, effectively accepted by EL SILENCIO, as well as all those complementary services that are reasonably required to its effective execution under the service standards of EL SILENCIO. 2.6.2. INCLUSION OF VEHICLES AND/OR EQUIPMENT IN THE SERVICES. If a service is contracted that requires a vehicle and/or equipment that requires a license for its operation, the USER must have a valid license for the type of vehicle and/or activity to operate it; which must be current and homologable in Colombia. EL SILENCIO may refuse to allow the CUSTOMER to take the contracted service if he or she does not carry the applicable license, proceeding to cancel the service for that CUSTOMER, without being responsible for the costs derived from that cancellation, and without being obliged to return any portion. of the price paid. The vehicles and/or equipment used during trips may vary. The photographs of the vehicles and/or equipment published may differ from those that will be delivered to the TAKER but maintaining their usefulness. At the time of delivery of the vehicle and/or equipment, THE POLICYHOLDER must constitute a coverage deposit equivalent to the insurance deductible of the vehicle and/or equipment if any, on which a voucher will be issued by EL SILENCIO where EL SILENCIO reserves the right to adjust the amount of the deposit contained in the voucher as well as the deductible without prior notice. This deposit will be refunded upon return of the vehicle or equipment in the same condition in which it was delivered. In the event that a vehicle and/or equipment required for the POLICY'S participation in the service is damaged for reasons beyond the control of EL SILENCIO, it will make its best effort to replace it. However, if said vehicle and/or equipment cannot be replaced, it will be understood that EL SILENCIO will not be obliged to make its replacement. In the event that THE TAKER cannot continue using the vehicle and/or equipment during the service, he/she must inform EL SILENCI of this situation, and THE TAKER must assume all costs derived from the transportation of the vehicle and/or equipment. 2.6.3. VEHICLE AND/OR OWN EQUIPMENT. THE POLICYHOLDER may access the services offered by EL SILENCIO with a vehicle and/or equipment of his or her property as stated in the purchase order, as long as it complies with all the requirements established for the vehicles and/or equipment rented in the trips offered. Likewise, THE POLICY PARTICIPANT who participates in any of the trips will be obliged to comply with all the obligations established in these TERMS AND CONDITIONS except for that corresponding to the payment of the cost of renting the vehicle and/or equipment. EL SILENCIO will not be responsible for damage or theft of said vehicles and/or equipment or for accidents suffered by THE TAKER through the use of them during trips. EL SILENCIO will presume that the equipment and vehicles owned or possessed by the USERS have been subject to preventive and corrective maintenance in the appropriate periods according to the manufacturer's manuals. If the equipment and/or vehicles have not been subject to periodic inspections or adjustments, the equipment may not be used during service. In the event that non-certified or properly maintained equipment is used and damage is caused as a result, the liability that arises will be the responsibility of the USER. 2.7.1 PRICE EXCLUSIONS. Those aspects that are not expressly included in the standard offer that appears in what the service includes within the Internet page or that adjusted offer that is accepted by EL SILENCIO and that has been sent to the website will not be included in the price of the services. TAKER. Nor will it include personal belongings, personal travel expenses, traffic fines, rental of vehicles and/or equipment other than those provided within the trip, among others. 2.7.2. LUGGAGE, AUTOMOBILES AND OTHER PERSONAL OBJECTS. EL SILENCIO will not be responsible at any time for the loss of luggage, personal objects inside vehicles, damage or loss of vehicles or loss of any personal objects of the TAKER and/or his companion if it is the case that they are presented inside or outside. of the EL SILENCIO facilities. It is recommended to create a policy to insure luggage, automobiles or other items. The TAKER may request that a person from the EL SILENCIO team guard valuable objects of his or her companions, if this is not done EL SILENCIO will not be liable for damages or losses thereof. 2.7.3. OWNERSHIP OF MULTIMEDIA MATERIAL. The photographs, videos, as well as any other material produced by EL SILENCIO during the accommodation or the activities carried out, are its sole property, as are the economic and moral rights over it. BUBBLESKY may use such material for any purpose, at its discretion, without limitation and without the need to obtain permission from the TAKERS appearing in the material. 2.8. WAY TO PAY. Payments made to EL SILENCIO must be made through the payment methods enabled on the website or through the means specified by EL SILENCIO to the CUSTOMER. 2.9. VALID DOCUMENTATION REQUIRED. EL SILENCIO assumes that THE TAKER is aware and aware of the fact that to travel in Colombia and taking into account the requirements of EL SILENCIO, he must have the required documents, such as visa, vaccines, certificates, among others. EL SILENCIO expressly declares that the TAKER will be solely responsible for complying with the presentation of the documents required by him at any time, as well as for the consequences entailed by any related non-compliance. 2.10. RESPONSIBILITY. EL SILENCIO will be responsible for providing the services offered on its website or those agreed upon between it and the TAKER, limiting its scope to that published on its Internet page at the time of perfection. EL SILENCIO will not be responsible if these conditions must be modified without prior notice by EL SILENCIO in case of force majeure circumstances or fortuitous event. THE TAKER will be responsible to EL SILENCIO for the payment of the price of the service they choose, as well as for all damages caused during the same to third parties, those that may affect their good name and commercial reputation, for damages and bodily injuries or death. suffered during the service whenever they result from efficient causes beyond EL SILENCIO, for those traffic accidents and damages to third parties that occur as a consequence of the services taken as long as they do not come from force majeure, fortuitous event or fault of the company. victim. THE SERVICE TAKER will be responsible to EL SILENCIO for any damage that he or his companion causes at EL SILENCIO, to equipment, rooms, outdoor spaces, damage to other guests, employer or third parties. THE POLICYHOLDER accepts that he will be exclusively responsible for the payment of all damages and/or losses caused to himself, his family members, his heirs, third parties and in general to any person during the validity and execution of these TERMS AND CONDITIONS, releasing EL SILENCIO from the duty of supervision that THE TAKER has towards his dependents or those responsible for the minor who participates in any of the trips. EL SILENCIO will not ensure the safety of the TAKER, the loss of luggage or any personal effects of the TAKER and/or their companions. EL SILENCIO will only be responsible for those acts derived from fraud and/or serious negligence. Whenever EL SILENCIO acts towards the TAKER as a marketer of a service operated by an affiliated third party, it will be responsible to the TAKER: (i) for guaranteeing the existence and provision of the service based on the information previously provided on its website. Internet, in accordance with its standards and the information delivered to EL SILENCIO; (ii) to transmit to the POLICYHOLDER, in a clear, concise and complete manner, the relevant information so that he knows the characteristics of the service(s) that must be operated by the third party provider and about which EL SILENCIO presumes its truthfulness; (iii) Receive and process any complaint or claim that THE POLICYHOLDER presents towards the affiliated third party; (iv) to transmit to the CUSTOMER, in a clear, concise and complete manner, the relevant information so that he or she knows the characteristics of the service(s) that he or she wishes to acquire; (v) remain available to the POLICYHOLDER to attend to and resolve any questions or inconveniences that may arise related to the provision of the service and prior to the signing of the contract between the POLICYHOLDER and the affiliated third party; (vi) provide permanent support to the CUSTOMER, through appropriate means, providing advice related to the services of affiliated third parties until the moment of signing the contract; (vii) ensure that the contract or binding agreement is signed between THE POLICYHOLDER and the affiliated third party; (viii) guarantee the good condition and functioning of the equipment used, such as, but not understood to be the only ones: airplanes, small planes, buses, minivans, land transportation, bicycles, motorcycles, boats, boats, among others. EL SILENCIO will not be responsible for any falsehood or inaccuracy in the information provided by the third-party provider or for any incident of any kind that occurs under the contract or that is directly or indirectly related to its execution. If EL SILENCIO were to accompany the TAKER to any of the services provided by the third-party provider, this will not be considered an assumption of responsibility under any circumstances. Based on the above, it is understood that THE TAKER accepts the waiver that EL SILENCIO expressly makes in the terms described above. THE POLICYHOLDER will be responsible for informing EL SILENCIO in a timely manner and in writing of any incident, complaint or suggestion that arises regarding the third-party provider. In the event that EL SILENCIO acts as a commercial agent for products from third-party providers of travel and adventure travel services, it will be responsible to the CUSTOMER: (i) to inform of the existence and characteristics of the service(s) offered by the third-party provider based on the information previously provided by it to EL SILENCIO and about which EL SILENCIO presumes its veracity; (ii) To contact the third-party provider and the interested POLICYHOLDER; (iii) to transmit to the POLICYHOLDER, in a clear, concise and complete manner, any additional information that the POLICYHOLDER may require about the service provided by the third-party provider; (iii) to keep the POLICYHOLDER and the third-party provider informed of any situation that could affect the signing of the contract or its correct execution; (iv) to resolve to the CUSTOMER any doubt that with its knowledge it could resolve in relation to the products of third party suppliers; (v) provide collaboration so that the contract or binding agreement is signed between THE CUSTOMER and the third-party provider. 2.11. RISK. THE POLICYHOLDER is aware of the risks and consequences of participating in the activities offered by EL SILENCIO in its facilities and the risks involved in staying at EL SILENCIO, an outdoor place. That in addition to the existing risks, some of the activities that will be carried out during the course of the accommodation may be high risk, which includes certain risks of suffering damage without being limited to: physical, mental or cognitive damage caused by adverse weather conditions, development of the activity offered at high altitudes, traffic rules, heavy traffic or not, conditions of the routes or highways that require being taken, among others. Likewise, risks may arise derived from the remote location in which the service is performed and that prevent timely medical assistance and other benefits that are accessible in populated places. Situations of insecurity, theft, robbery, among others, may also arise. On EL SILENCIO trips that include the contracting by EL SILENCIO of air or land transportation, in which EL SILENCIO acts as a simple intermediary between the TAKER and the THIRD PARTY that provides the service, the TAKER when sending the reservation request understands and accepts the risks to which it is exposed and understands that EL SILENCIO will not be responsible for any damage caused to the TAKER, derived from, in others, accident, theft or any incident that occurs during the provision of such services. 2.12 CHECK IN AND CHECK OUT. The USER must respect the arrival and departure times of EL SILENCIO. The time of entering the room (check-in) is set at 3:00 p.m. on the day of arrival and the time of departure (check-out) is at 12:00 for the rooms (cabins); After that time, EL SILENCIO will have the right to make an extra charge according to the current rate, in the STANDARD offer. 2.13 INTERNAL REGULATIONS. The USER undertakes to comply with all the articles of the INTERNAL REGULATIONS, which are available at the reception of EL SILENCIO and published at www.eselsilencio.com. If not, the USER understands that the USER will immediately cancel the accommodation service and must leave the facilities of EL SILENCIO, without any type of refund. DATA PRIVACY POLICY LAW FOR THE PROTECTION OF MINORS BUBBLESKY, is subject to the liability regime established by Law 300 of 1996 and Decrees 1075 of 1997. It is also committed to complying with articles 16 and 17 of Law 679 of 2001, which regulate the protection of minors against exploitation and sexual violence. ADDITIONAL NOTES 5.1. EL SILENCIO is subject to Law 17 of 1981 on the protection of flora and fauna. 5.2. At EL SILENCIO, we enforce the requirements of Decree 4000 of 2004 Regarding the Control of Foreigners. 5.3.We are subject to Law 1335 of 2009 Anti-Tobacco; and we are committed to non-discrimination and exclusion of vulnerable populations and the special requirements for the protection of personal data of minors (children and adolescents), and adults, as explained in point 2 of this document, as as governed by law.